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RAMS is no longer accepting broker introduced applications directly from brokers. All pipeline applications are currently being worked through and will be processed in the normal manner. Brokers with loans in the system will continue to be able to view their status via ROS. We have updated all contact points as per below. View the latest Question & Answer update. Click here for more details. |
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New Loan Applications in Pipeline
Please email all outstanding conditions to conditions@rams.com.au
If an application is no longer proceeding and is to be withdrawn, please email conditions@rams.com.au
Settlement enquiries (applications that have received unconditional approval but have not settled):
NSW, SA & NT – 1300 660 568
QLD & WA – 1300 660 912
VIC & TAS – 1300 662 506
Please email reworks@rams.com.au for applications that need to be reworked after unconditional approval has been received.
FHOG postal address:
RAMS
FHOG Department
GPO Box 4008
Sydney NSW 2001
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Post Settlement Enquiries
Post settlement contact details:
Postal address:
RAMS
Locked Bag 5001
Concord West NSW 2138
Customer service fax number: 02 9736 5273
Construction loan enquiries:
Please email constructionloan@ramsservices.com.au or call 13 RAMS (13 7267)
Variation (increases, conversions, substitutions, release of borrower) enquiries:
Please email variations@ramsservices.com.au or call 13 RAMS (13 7267)
Discharge enquiries:
Please call 13 RAMS (13 7267)
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Broker Support
General enquiries:
Please email brokersupport@rams.com.au
Commission enquiries:
Please email commission@rams.com.au
